Customer Service

At Eastern Curlew Skincare, our commitment to exceptional customer service is at the heart of everything we do. We understand the importance of a seamless and enjoyable shopping experience, and we are here to assist you every step of the way. Here are a few ways we ensure top-notch service:

Contact Information:

• Email: info@easterncurlew.com.au
• Contact Us
• Live Chat: You can reach us through live chat on our website during our business hours, or feel free to send us a message via WhatsApp Business..

Prompt Responses:

Our team is dedicated to responding to your inquiries and concerns within 24 to 48  hours or less, ensuring your questions are addressed promptly.

Comprehensive FAQ Section:

Check out our detailed FAQ section to find quick answers to commonly asked questions, saving you time and effort.

Live Chat Support:

Our live chat feature offers real-time assistance during business hours, providing immediate help for your queries.

Returns and Refunds Policy:

Our clearly defined returns and refunds policy makes it easy to understand the process for returning or exchanging products, ensuring a hassle-free experience.

Personalised Assistance:

Our customer service team is trained to provide personalised assistance, addressing your specific needs and concerns. We'll treat you like the unique individual you are.

Social Media Engagement:

Connect with us on social media, where we actively engage with customers who reach out through these channels and provide timely responses.

Feedback Collection:

We value your feedback and encourage you to share your thoughts through surveys and follow-up emails to help us continually improve our products and services.

Responsiveness to Feedback:

Your input matters. We actively consider and act on customer feedback, making improvements to our products and services based on your valuable insights.

Training and Empowerment:

We invest in training and empowering our customer service team to go above and beyond in resolving issues and making you feel valued.

Cultural Diversity:

Eastern Curlew is dedicated to serving a multicultural customer base, offering skincare solutions that cater to diverse skin tones and types.

Inclusivity Beyond Skincare:

Beyond products, we support initiatives and organisations that champion diversity, equity, and inclusion in our broader community.

Unity Through Skincare:

We believe that skincare can unite people across cultures and backgrounds. Our brand's commitment to multicultural beauty reflects our goal of bringing people together through the art of skincare.

Join us on our mission for exceptional skincare and inclusivity. We are Eastern Curlew Skincare, where your well-being is our top priority.

Thank you for being part of our story and embracing diversity with us.