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Learn more about our Satisfaction Guarantee
Discover more about our Satisfaction Guarantee. If, after 12 weeks of consistent and instructed use, you haven't seen any results, you may be eligible for our money-back guarantee. Please note that this guarantee is applicable only to products explicitly advertised with this option, and shipping costs are not covered due to our use of external shipping vendors such as Australia Post.
To qualify for our money-back guarantee, follow these steps:
- Capture a clear, makeup-free photo of your lashes or brows before using our Eyelash Serum (provide camera roll dated proof).
- After 12 weeks of use, take a photo of your lashes/brows along with an image of the used product (camera roll dated proof).
- Email our customer experience team at info@easterncurlew.com.au or use the contact form at the bottom of the page, attaching the above-mentioned photos.
- Your application will be processed within 5 days of submission.
Ensure your photos have valid date and time stamps (must be camera roll screenshots). Both before and after images should be free from any makeup or mascara for an accurate assessment of your progress. Money-back guarantee requests must be made within 4 months of receiving your product. Applications not meeting this criteria won't be approved for a refund.
Please be aware that we reserve the right to reject a refund request if the supporting evidence provided is unsatisfactory. Our Money-Back Guarantee doesn't cover allergic reactions, as sensitivity varies among individuals. If you have sensitive skin, consult your dermatologist before making a purchase.
Kindly note, the Money-Back Guarantee applies only to the first purchase of one product and excludes subsequent orders. Any excluded products will be clearly stated in the product description.
Please be aware that our Money-Back Guarantee is exclusive to the first purchase. Subsequent orders will not qualify, and refund requests will be declined. Products exempt from the Money-Back Guarantee will be indicated in the product description.