物流政策
Shipping
At Eastern Curlew, we are committed to providing you with efficient and eco-friendly shipping services. Please take a moment to review our shipping policy:
Shipping within Australia
- All orders are dispatched from our environmentally conscious manufacturing facility in NSW, Australia. To support our commitment to the environment, we utilize recycled wrapping materials for packaging.
- We make every effort to ship all orders on the next business day. In cases of low stock, higher order volumes, slight shipment delays may occur.
- Orders are shipped exclusively on business days, which are defined as Monday to Friday, excluding public holidays.
Express Shipping
Please note that some items cannot be shipped via express post. Orders containing flammable liquids (Dangerous Goods) can only be shipped via road due to safety regulations, and therefore, Express Post is not an option for these items. Such products are clearly marked on their respective product pages, and Express Post will not be displayed as a shipping option for them.
Express Post, which guarantees next-day delivery FROM the date of shipment, is available for eligible items. Since we ship on the next business day, please allow 2 days for Express Post delivery. Orders placed by phone before 10:00 am can be Express Posted on the same day. To estimate the delivery timeframe for Express Post, consider your location, and consult Australia Post for more information.
Shipping Costs
- We use Australia Post for shipping and calculate the shipping cost based on the size of your order. The exact shipping cost will be calculated on the checkout page once all items are in your shopping cart.
- For our Retail customers, standard road shipping is free within Australia for orders over $100. Practitioner customers enjoy free standard road shipping for orders over $100, while Wholesale customers qualify for free shipping on orders over $250.
- If you require urgent delivery, we offer Express Post for an additional fee. This cost will be calculated for you during the checkout process.
- Remember that some items are not eligible for Express Post due to safety regulations. These items are clearly marked on their product pages, and Express Post will not be displayed as a shipping option. Please remove such items from your cart if you wish to choose Express Post.
At Eastern Curlew, we aim to provide you with a seamless and environmentally responsible shipping experience. If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team. We appreciate your support and look forward to serving you.